FAQ

Quick answers about how we make and ship Ziane Brazil. If your question isn't here, write us at contactus@zianebrazil.com.

Where is Ziane Brazil based and where do you ship from?

Ziane Brazil is a Denver-based American small business founded by a Brazilian-American couple. Every piece is made-to-order through print-on-demand partners across the United States. Your order is printed after checkout and ships from the fulfillment facility assigned to that product and destination. We ship to all 50 states and internationally.

How long does a made-to-order shirt take to arrive?

Orders are typically shipped within 7 to 14 days of placing your order. After shipment, US delivery usually takes 2 to 5 business days. International delivery usually takes 4 to 15 business days, depending on customs clearance. Because we do not pre-print inventory, your item is made after you order.

What sizes do you offer and how does the fit run?

Most Ziane Brazil tees come in a unisex relaxed fit, with size options shown on each product page. Many tees are available from XS through 2XL, but exact sizes vary by product. Each product page shows the available sizes and measurements for that style. If you are between sizes or want an oversized look, review the size chart before ordering.

Will the print fade or peel after washing?

Our products are made for everyday wear, and good care helps keep the print looking its best. Wash inside-out on cold, tumble-dry low or hang to dry, and do not iron directly on the print. Care instructions can vary by product type, so check the product page when available.

What does "Ziane Brazil" mean and what makes the brand Brazilian-American?

Ziane Brazil is a Brazilian-American apparel and gift brand named after cofounder Ziane, a Brazilian woman from the northeast of Brazil. We design for people who live between two cultures: Brazilians abroad, mixed families, long-distance couples, and the Americans who love them. Our pieces carry Portuguese words, Brazilian symbols, family humor, futebol pride, faith, food memories, and the feeling of home.

What is saudade?

Saudade is a Portuguese word for missing something so deeply it becomes part of who you are. It is close to longing or nostalgia, but more tender than either. For Ziane Brazil, saudade is the feeling behind many of our designs: missing Brazil, missing family, missing cafezinho at Vovo's house, or carrying two countries in one heart.

Do you offer custom or personalized orders?

Yes, we accept custom and personalized requests for many products. Some items include personalization directly on the product page. For larger requests, such as bulk family orders, wedding gifts, or special occasions, email contactus@zianebrazil.com and tell us what you have in mind. We will confirm options, timing, and pricing before you order.

What's your return and exchange policy?

Because every order is made-to-order, we do not accept returns or exchanges for change of mind, wrong size, or wrong color. If your item arrives damaged, defective, or different from what you ordered, contact us within 30 days of purchase and we will help make it right. Email contactus@zianebrazil.com with your order number, a photo of the issue, and a short description.

Do you ship to Brazil?

Yes, we ship to Brazil and most countries worldwide. International delivery times vary and can be affected by customs clearance. Customs fees, import duties, and local taxes are the buyer's responsibility and are not included in the order total. We cannot mark international packages as gifts to reduce duties.

Are Ziane Brazil shirts good for gifts?

Yes. Many Ziane Brazil pieces are designed with gift-giving in mind, including designs for Vovo, maes, papais, Brazilian-American couples, kids, food lovers, futebol fans, and people missing home. If you are shopping for a Brazilian family member, Brazilian-American friend, or an expat missing Brazil, start with our family, saudade, and Brazil culture collections.

Why are some Portuguese words on the products and not translated?

Some Brazilian Portuguese words do not have English equivalents with the same feeling: saudade, beijo, brigadeiro, vovo, futebol. Translating them can flatten them. Ziane Brazil designs are meant for people who already know the words and for people who want to learn them as part of bridging two cultures.

How do I contact Ziane Brazil for help with an order?

Email contactus@zianebrazil.com for order questions, custom requests, or feedback. For order-status questions, include your order number in the subject line. For custom or bulk requests, describe what you have in mind and we will write back with options and timing.