Contact / Fale Conosco
Get in touch / Fale conosco
Questions about an order, sizing, fulfillment timing, or just want to say oi? We read every message and reply within two business days.
Perguntas sobre seu pedido, tamanho, entrega, ou só quer dar um “oi”? A gente responde toda mensagem em até dois dias úteis.
Email us
Common questions / Perguntas frequentes
How long until my order ships?
Everything is made-to-order in the USA. Production takes 7–14 business days, then shipping (2–5 days domestic, 4–15 days international).
Tudo é produzido sob demanda nos EUA. Produção leva 7–14 dias úteis, mais o frete.
Can I return an item?
Because every piece is made just for you, we can’t accept returns for change of mind or wrong size. We do replace damaged, defective, or wrong items — just email us within 30 days of delivery. Full refund policy here.
Do you ship internationally?
Yes. International shipping is free over $100. Customs duties may apply depending on your country and are not included in checkout totals.
Where is the brand based?
We’re based in the USA, designing for the Brazilian-American community. Every product is printed and assembled in the United States by our trusted print partners.
Obrigada por escolher a Ziane Brazil. 🌿